Woman wearing comfortable grey zip-up hoodie and black leakproof track pants, sitting confidently on a wooden stool. Woman wearing comfortable grey zip-up hoodie and black leakproof track pants, sitting confidently on a wooden stool. Woman wearing comfortable grey zip-up hoodie and black leakproof track pants, sitting confidently on a wooden stool.

30-Day
RISK-FREE Trial

If you’re a first-time customer, you can try one pair of Kovered Trackies or Underwear at home.

If it’s not right for you within 30 days of delivery, we’ll refund or credit it.

SHOP UNDERWEAR

 

SHOP TRACKIES
Woman wearing comfortable grey zip-up hoodie and black leakproof track pants, sitting confidently on a wooden stool.

30 days from delivery

One worn item from your 1st order

Refund or store credit

Trackies and Underwear only

how it works

01

Order your first pair

02

Cold wash once before use

03

Try it at home in your normal routine

04

IF IT'S NOT RIGHT, EMAIL US. NO RETURN REQUIRED.

What’s covered
  • One worn item from your first order
  • Refund or store credit
  • Trackies and Underwear
  • 30 days from delivery
  • No return required to claim

What’s not covered
  • Accessories
  • Postage and delivery fees
  • Additional worn items beyond your first refunded item
  • Items damaged beyond normal home trial use

BOUGHT A BUNDLE?

You can trial one item from your first bundle order. All other items must be unworn with the tag seal intact to qualify for a standard return or exchange.

HOW TO CLAIM

Email info@kovered.com.au with your order number, item name, and whether you'd like a refund or store credit.

We'll reply within 3–4 business days.

Why we offer this

Leaks are personal, and fit matters. We want you to try Kovered in real life, not guess from a product page. If your first pair isn't right, we refund it. No return required.

FREQUENTLY ASKED QUESTIONS

Does the trial apply to both Trackies and Underwear?

Yes. The 30-Day First-Pair Trial applies to eligible Kovered Trackies and Underwear from your first order. Accessories are not included.

Can I get a refund or store credit?

Yes. If your first eligible pair is not right for you, you can choose a refund or store credit.

Can I trial more than one item?

No. The trial covers one worn item from your first order only. Additional worn items are not covered.

What if I bought a bundle?

You can trial one item from your first bundle order. All other items must remain unworn, with the tag seal intact, to qualify under the normal return policy.

Do I need to wash before trying them?

Yes. Follow the Care Guide first. The first wash helps activate the absorbent fibres so the product performs as intended.

How do I make a claim?

Email info@kovered.com.au with your order number, and the item name. We review claims within 3–4 business days.

What if I ordered the wrong size?

If the item is unworn with the tag seal intact, email us and we'll arrange an exchange. If you've already worn it and you're within your 30-day trial window, a size issue qualifies under the trial — email us with your order number, item name, and preferred size or refund. We'll sort it out.

What is not covered?

Accessories, postage and delivery fees, additional worn items beyond the first refunded item, and items showing misuse or wear beyond normal testing are not covered.

How long does it take to get my refund?

Once we've reviewed your claim — which we do within 3–4 business days of your email — refunds are processed back to your original payment method. Card refunds typically appear within 8–10 business days, depending on your bank. Store credit is applied immediately. If you haven't seen your refund after 7 business days from our confirmation, email us, and we'll check on it.

Try your first pair risk-free

Start with the product that fits your routine.

If it doesn't work, we refund your first pair. No return required.

SHOP  UNDERWEAR

SHOP TRACKIES

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