30-day confidence guarantee

30-day confidence guarantee

No stress. As a first-time customer, your first pair, Trackies or Underwear, is covered by our 30-Day Confidence Guarantee. Try them at home first. Wear them around the house, move, sit, stretch, and get a feel for the fit and absorbency.
Before you do, follow the Care Guide, your Kovered gear needs its first wash to activate the bamboo-charcoal fibres so they perform at their best. If they’re not right for you within 30 days, from the day they are delivered, we’ll refund or credit you. No stress, no awkward returns.

No stress. As a first-time customer, your first pair, Trackies or Underwear, is covered by our 30-Day Confidence Guarantee. Try them at home first. Wear them around the house, move, sit, stretch, and get a feel for the fit and absorbency.
Before you do, follow the Care Guide, your Kovered gear needs its first wash to activate the bamboo-charcoal fibres so they perform at their best. If they’re not right for you within 30 days, from the day they are delivered, we’ll refund or credit you. No stress, no awkward returns.

how it works

Try them your way. Wear, wash, and live in your Kovered piece for up to 30 days. Not feeling it? Email us within 30 days with your order number, product name, and whether you’d like a refund or store credit.
We’ll review your claim within 3–4 business days. If we need any extra details to sort it out, we’ll let you know, quick, simple, and judgment-free.

 

What’s Covered

- One (1) worn item from your first order only

- Refund or store credit, your choice

- Applies to Underwear and Trackies

 

What’s Not Covered

- Accessories (Dry Bags, Laundry Bags, Pads)

- Bundles / Kits (except one trial item from your first order)

- Additional worn items beyond your first refund

- Postage and delivery fees

- Items showing misuse or heavy wear beyond normal testing

how it works

Try them your way. Wear, wash, and live in your Kovered piece for up to 30 days. Not feeling it? Email us within 30 days with your order number, product name, and whether you’d like a refund or store credit.
We’ll review your claim within 3–4 business days. If we need any extra details to sort it out, we’ll let you know, quick, simple, and judgment-free.

 

What’s Covered

- One (1) worn item from your first order only

- Refund or store credit, your choice

- Applies to Underwear and Trackies

 

What’s Not Covered

- Accessories (Dry Bags, Laundry Bags, Pads)

- Bundles / Kits (except one trial item from your first order)

- Additional worn items beyond your first refund

- Postage and delivery fees

- Items showing misuse or heavy wear beyond normal testing

Bought a Bundle?

You can trial one piece from your bundle under this Guarantee.
All other items must be unworn, with the tag seal intact, to qualify for a return or exchange under our standard policy.

 

How to Claim

Email info@kovered.com.au 
Include your order number, item name, and refund or credit preference.
We’ll review and respond within 3 -4 business days.

 

Fair-Play Promise

This policy runs on good faith, so everyone gets a fair chance to try Kovered with confidence. We know leaks are personal; honesty keeps it fair for everyone. If something’s not right, we’ll fix it fast — no awkwardness, no games, just fairness.

We trust in our products. Every layer is real life and lab-tested, OEKO-TEX® certified, and built to last. But leaks are personal, and nothing is truly leak-proof (even a glass overflows when it’s pushed past its limit). One size never fits all, and that’s okay.
If you give your Kovered gear a fair go and it’s still not right within 30 days, we don’t want your money, we want your trust.

But here’s the deal: we’re a small Aussie social enterprise, not a big-box brand, so every pair counts. All we ask is that you follow our fit and care tips so you know exactly what you’re getting.
Sounds fair?

how it works

Try them your way. Wear, wash, and live in your Kovered piece for up to 30 days. Not feeling it? Email us within 30 days with your order number, product name, and whether you’d like a refund or store credit.
We’ll review your claim within 3–4 business days. If we need any extra details to sort it out, we’ll let you know, quick, simple, and judgment-free.

 

What’s Covered

- One (1) worn item from your first order only

- Refund or store credit, your choice

- Applies to Underwear and Trackies

 

What’s Not Covered

- Accessories (Dry Bags, Laundry Bags, Pads)

- Bundles / Kits (except one trial item from your first order)

- Additional worn items beyond your first refund

- Postage and delivery fees

- Items showing misuse or heavy wear beyond normal testing

Bought a Bundle?

You can trial one piece from your bundle under this Guarantee.
All other items must be unworn, with the tag seal intact, to qualify for a return or exchange under our standard policy.

 

How to Claim

Email info@kovered.com.au 
Include your order number, item name, and refund or credit preference.
We’ll review and respond within 3 -4 business days.

 

Fair-Play Promise

This policy runs on good faith, so everyone gets a fair chance to try Kovered with confidence. We know leaks are personal; honesty keeps it fair for everyone. If something’s not right, we’ll fix it fast — no awkwardness, no games, just fairness.

We trust in our products. Every layer is real life and lab-tested, OEKO-TEX® certified, and built to last. But leaks are personal, and nothing is truly leak-proof (even a glass overflows when it’s pushed past its limit). One size never fits all, and that’s okay.
If you give your Kovered gear a fair go and it’s still not right within 30 days, we don’t want your money, we want your trust.

But here’s the deal: we’re a small Aussie social enterprise, not a big-box brand, so every pair counts. All we ask is that you follow our fit and care tips so you know exactly what you’re getting.
Sounds fair?

Bought a Bundle?

You can trial one piece from your bundle under this Guarantee.
All other items must be unworn, with the tag seal intact, to qualify for a return or exchange under our standard policy.

 

How to Claim

Email info@kovered.com.au 
Include your order number, item name, and refund or credit preference.
We’ll review and respond within 3 -4 business days.

 

Fair-Play Promise

This policy runs on good faith, so everyone gets a fair chance to try Kovered with confidence. We know leaks are personal; honesty keeps it fair for everyone. If something’s not right, we’ll fix it fast — no awkwardness, no games, just fairness.

We trust in our products. Every layer is real life and lab-tested, OEKO-TEX® certified, and built to last. But leaks are personal, and nothing is truly leak-proof (even a glass overflows when it’s pushed past its limit). One size never fits all, and that’s okay.
If you give your Kovered gear a fair go and it’s still not right within 30 days, we don’t want your money, we want your trust.

But here’s the deal: we’re a small Aussie social enterprise, not a big-box brand, so every pair counts. All we ask is that you follow our fit and care tips so you know exactly what you’re getting.
Sounds fair?

how it works

Try them your way. Wear, wash, and live in your Kovered piece for up to 30 days. Not feeling it? Email us within 30 days with your order number, product name, and whether you’d like a refund or store credit.
We’ll review your claim within 3–4 business days. If we need any extra details to sort it out, we’ll let you know, quick, simple, and judgment-free.

 

What’s Covered

- One (1) worn item from your first order only

- Refund or store credit, your choice

- Applies to Underwear and Trackies

 

What’s Not Covered

- Accessories (Dry Bags, Laundry Bags, Pads)

- Bundles / Kits (except one trial item from your first order)

- Additional worn items beyond your first refund

- Postage and delivery fees

- Items showing misuse or heavy wear beyond normal testing

Bought a Bundle?

You can trial one piece from your bundle under this Guarantee.
All other items must be unworn, with the tag seal intact, to qualify for a return or exchange under our standard policy.

 

How to Claim

Email info@kovered.com.au 
Include your order number, item name, and refund or credit preference.
We’ll review and respond within 3 -4 business days.

 

Fair-Play Promise

This policy runs on good faith, so everyone gets a fair chance to try Kovered with confidence. We know leaks are personal; honesty keeps it fair for everyone. If something’s not right, we’ll fix it fast — no awkwardness, no games, just fairness.

We trust in our products. Every layer is real life and lab-tested, OEKO-TEX® certified, and built to last. But leaks are personal, and nothing is truly leak-proof (even a glass overflows when it’s pushed past its limit). One size never fits all, and that’s okay.
If you give your Kovered gear a fair go and it’s still not right within 30 days, we don’t want your money, we want your trust.

But here’s the deal: we’re a small Aussie social enterprise, not a big-box brand, so every pair counts. All we ask is that you follow our fit and care tips so you know exactly what you’re getting.
Sounds fair?

how it works

Try them your way. Wear, wash, and live in your Kovered piece for up to 30 days. Not feeling it? Email us within 30 days with your order number, product name, and whether you’d like a refund or store credit.
We’ll review your claim within 3–4 business days. If we need any extra details to sort it out, we’ll let you know, quick, simple, and judgment-free.

 

What’s Covered

- One (1) worn item from your first order only

- Refund or store credit, your choice

- Applies to Underwear and Trackies

 

What’s Not Covered

- Accessories (Dry Bags, Laundry Bags, Pads)

- Bundles / Kits (except one trial item from your first order)

- Additional worn items beyond your first refund

- Postage and delivery fees

- Items showing misuse or heavy wear beyond normal testing

Bought a Bundle?

You can trial one piece from your bundle under this Guarantee.
All other items must be unworn, with the tag seal intact, to qualify for a return or exchange under our standard policy.

 

How to Claim

Email info@kovered.com.au 
Include your order number, item name, and refund or credit preference. We’ll review and respond within 3 -4 business days.

 

Fair-Play Promise

This policy runs on good faith, so everyone gets a fair chance to try Kovered with confidence. We know leaks are personal; honesty keeps it fair for everyone. If something’s not right, we’ll fix it fast — no awkwardness, no games, just fairness.

We trust in our products. Every layer is real life and lab-tested, OEKO-TEX® certified, and built to last. But leaks are personal, and nothing is truly leak-proof (even a glass overflows when it’s pushed past its limit). One size never fits all, and that’s okay.
If you give your Kovered gear a fair go and it’s still not right within 30 days, we don’t want your money, we want your trust.

But here’s the deal: we’re a small Aussie social enterprise, not a big-box brand, so every pair counts. All we ask is that you follow our fit and care tips so you know exactly what you’re getting.
Sounds fair?

The Kovered Promise

The Kovered Promise

Because leaks are personal, and finding your perfect setup takes trust.
We stand behind every layer we make.
If it doesn’t give you confidence, we’ll make it right.

We’ve got you covered, literally.
Independently tested • OEKO-TEX® Certified • Designed in Australia

Because leaks are personal, and finding your perfect setup takes trust. We stand behind every layer we make. If it doesn’t give you confidence, we’ll make it right.

We’ve got you covered, literally.


Independently tested • OEKO-TEX® Certified • Designed in Australia

shop now

join the movement

This is bigger than garments.
It’s about freedom, not shame. 
For anyone ready to stop hiding.

If this is your story, we’ve got you.
If it’s not, share it. You could change someone’s life.

You're not alone.
Leakage is common. Silence shouldn’t be.

Shop with Kovered and give back
We’ve donated 1% from day one, funding dignity programs.

SHOP NOW

Learn About Our Impact

join the movement

This is bigger than underwear.
It’s about freedom, not shame. 
For anyone ready to stop hiding.

If this is your story — we’ve got you.
If it’s not, share it. You could change someone’s life.

You're not alone.
Leakage is common. Silence shouldn’t be.

Shop with Kovered and give back —
We're a social enterprise donating 1% from day one.

SHOP NOW

Learn About Our Impact

join the movement

This is bigger than garments.
It’s about freedom, not shame. 
For anyone ready to stop hiding.

If this is your story, we’ve got you.
If it’s not, share it. You could change someone’s life.

You're not alone.
Leakage is common. Silence shouldn’t be.

Shop with Kovered and give back
We’ve donated 1% from day one, funding dignity programs.

SHOP NOW

join the movement

This is bigger than underwear.
It’s about freedom, not shame. 
For anyone ready to stop hiding.

If this is your story, we’ve got you.
If it’s not, share it. You could change someone’s life.

You're not alone.
Leakage is common. Silence shouldn’t be.

Shop with Kovered and give back.
We're a social enterprise donating 1% from day one.

SHOP NOW

Learn About Our Impact

Stay in the Loop

Stay in the Loop

Gentle support, quietly delivered. Be the first to know about new leakproof essentials, care tips, and exclusive offers, no noise, just comfort.

Gentle support, quietly delivered. Be the first to know about new leakproof essentials, care tips, and exclusive offers — no noise, just comfort.

You are now subscribed to Kovered's newsletter!

PRODUCTS

See All Products

Build Your Layers

Care Guide

Try Risk-Free

FUNDING

Funding Options

NDIS / CAPS Info

NEED HELP?

Contact Us

FAQs

Try Risk-Free

Continence Foundation

National Toilet Map

COMPANY

About Us

Our impact

POLICIES

Shipping & Returns

Privacy Policy

Terms of Service

Not sure if it’s right for you? Try Kovered risk-free for 30 days. → Learn more

Disclaimer: Kovered isn’t a medical device. If leaks or related symptoms affect your health or comfort, chat with your doctor or continence specialist.

Not sure if it’s right for you? Try Kovered risk-free for 30 days. 
Learn more →

Disclaimer: Kovered isn’t a medical device. If leaks or related symptoms affect your health or comfort, chat with your doctor or continence specialist.

Disclaimer: Kovered isn’t a medical device. If leaks or related symptoms affect your health or comfort, chat with your doctor or continence specialist.

©2025, Kovered

Stay in the Loop

Stay in the Loop

Gentle support, quietly delivered. Be the first to know about new leakproof essentials, care tips, and exclusive offers, no noise, just comfort.

Gentle support, quietly delivered. Be the first to know about new leakproof essentials, care tips, and exclusive offers — no noise, just comfort.

You are now subscribed to Kovered's newsletter!

Not sure if it’s right for you? Try Kovered risk-free for 30 days. → Learn more

PRODUCTS

Products

Build Your Layers

Care Guide

FUNDING

Funding Options

NDIS / CAPS Info

NEED HELP?

Contact Us

FAQs

Try Risk-Free

COMPANY

About Us

Our impact

Policies

Shipping & Returns

Privacy Policy

Terms of Service

Disclaimer: Kovered isn’t a medical device. If leaks or related symptoms affect your health or comfort, chat with your doctor or continence specialist.

Not sure if it’s right for you? Try Kovered risk-free for 30 days. 
Learn more →

©2025, Kovered. All Rights Reserved.