30-Day
FIRST-PAIR Trial

If you’re a first-time customer, you can try one pair of Kovered Trackies or Underwear at home.

If it’s not right for you within 30 days of delivery, we’ll refund or credit it.

SHOP TRACKIES

SHOP UNDERWEAR

Woman wearing comfortable grey zip-up hoodie and black leakproof track pants, sitting confidently on a wooden stool.

30 days from delivery

One worn item from your 1st order

Refund or store credit

Trackies and Underwear only

how it works

01

Order your first pair

02

Cold wash once before use

03

Try it at home in your normal routine

04

If it’s not right, email us within 30 days

What’s covered

One worn item from your first order
Refund or store credit
Trackies and Underwear
30 days from delivery

What’s not covered

Accessories
Postage and delivery fees
Additional worn items beyond your first refunded item
Items damaged beyond normal home trial use

BOUGHT A BUNDLE?

You can still trial one item from your first bundle order. All other items must stay unworn with tags attached to qualify under your standard returns policy.

HOW TO CLAIM

Email info@kovered.com.au with your order number, and item name. We’ll reply within 3–4 business days.

Why we offer this

Leaks are personal, and fit matters. We want you to be able to try Kovered in real life, not guess from a product page. If your first pair isn’t right after a normal home trial, we’ll keep it simple and make it right.

FRENQUENTLY ASKED QUESTIONS

Does the trial apply to both Trackies and Underwear?

Yes. The 30-Day First-Pair Trial applies to eligible Kovered Trackies and Underwear from your first order. Accessories are not included.

Can I get a refund or store credit?

Yes. If your first eligible pair is not right for you, you can choose a refund or store credit.

Can I trial more than one item?

No. The trial covers one worn item from your first order only. Additional worn items are not covered.

What if I bought a bundle?

You can trial one item from your first bundle order. All other items must remain unworn, with the tag seal intact, to qualify under the normal return policy.

Do I need to wash before trying them?

Yes. Follow the Care Guide first. The first wash helps activate the absorbent fibres so the product performs as intended.

How do I make a claim?

Email info@kovered.com.au with your order number, and the item name. We review claims within 3–4 business days.

What is not covered?

Accessories, postage and delivery fees, additional worn items beyond the first refunded item, and items showing misuse or wear beyond normal testing are not covered.