NDIS, CAPS, AND OTHER FUNDING OPTIONS

Kovered may be covered through NDIS, CAPS, or other funding programs. Here's how to find out.

If you're managing bladder leaks — or caring for someone who is — funding may reduce or cover the cost of Kovered products. Check which pathway applies to your situation below.

CHECK IF YOU QUALIFY

HOW TO CLAIM

 
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PATHWAYS TO FUNDING

WHICH FUNDING APPLIES TO YOU?

NDIS

Who it’s for
People with self-managed or plan-managed NDIS plans where bladder or bowel support is included. Agency-managed plans are not eligible.

How it works
If your plan includes funding for bladder or bowel management products, you can order Kovered and claim through your usual NDIS process. We provide itemised invoices for reimbursement.

Best next step
Check your NDIS plan for: Core Supports, Consumables, or Daily Activities — under Health and Wellbeing. If you're unsure, contact your plan manager or support coordinator.

CAPS

Who it’s for
Australians aged 5 and over with a permanent bladder or bowel condition who don't have NDIS funding for continence products.

How it works
CAPS provides an annual payment that can help cover continence product costs.

Best next step
Apply through Services Australia, then use your CAPS payment to purchase products.

Local council rebate

Some councils offer rebates for reusable bladder leak products. Availability varies — check with your local council directly. We can provide itemised invoices to support your claim.

SIMPLE PROCESS

How claiming works

NDIS

SELF-MANAGED

Order Kovered as usual.

You'll receive a receipt by email. If you need an itemised tax invoice for NDIS reimbursement, email info@kovered.com.au with your order number and we'll send one within 1–2 business days.

Follow your usual claim or reimbursement process.

NDIS

PLAN-MANAGED

Order Kovered as usual.

At checkout, choose BANK DEPOSIT as your payment method. In the notes field, add your plan manager's name and email address so we can send the invoice directly.

We will send an itemised invoice to your plan manager.

We will hold your order for 1 week and dispatch once payment is received. After this period, stock may be re-released due to high demand.

FASTER OPTION: Pay upfront and claim reimbursement. Follow the same steps as Self-Managed above. Your plan manager reimburses you after you submit the invoice.

CAPS

Apply for CAPS through Services Australia.

Once approved, you receive an annual payment into your bank account.

Order Kovered as usual.

The payment is yours to spend on bladder or bowel management products. Keep your receipts for your own records.

LOCAL COUNCIL

Check if your local council provides a rebate for reusable bladder leak products.

Order Kovered as usual.

Get your receipt automatically. If you need an itemised invoice, send an email to: info@kovered.com.au, with your order number.

Send the receipt to your local council and follow their rebate process.

Kovered cannot confirm or guarantee eligibility for any funding program.

Each program has its own rules and eligibility criteria. We recommend confirming with your plan manager, support coordinator, or Services Australia before ordering.

OTHER RESOURCES THAT MAY HELP

Continence Health Australia

Continence Health Australia offers free resources, a national helpline (1800 33 00 66), and personalised advice for anyone managing bladder or bowel conditions — including carers and families.

Who it’s for: Anyone managing bladder or bowel control issues, carers, and families alike.
What it covers: Education, helpline support, referral to clinics, and product advice.

Link: continence.org.au

Kovered is a member of Continence Health Australia

National Public Toilet Map

A free mapping tool (web + app) showing more than 22,000 public toilet facilities across Australia, including details on accessibility, showers, adult-change rooms and more. 

Perfect for planning outings when you’re managing leaks.

Who it’s for: People managing bladder leaks, mobility issues, and families on the go.
What it covers: Locations, accessibility features, opening hours, route information.

Link: toiletmap.gov.au

QUESTIONS ABOUT CLAIMING

Can I use NDIS funding for Kovered?

If your plan includes continence-related consumables, you may be able to use Kovered through your usual NDIS process. Check your plan or speak with your support coordinator or plan manager before ordering.

Can I use CAPS to buy Kovered products?

Yes, many customers use their CAPS payment to buy Kovered products. CAPS is paid to you, and you use that payment toward continence products.

Do you provide itemised tax invoices?

Yes. We can provide itemised tax invoices to support reimbursement or plan-managed payment.

Can you bill my plan manager directly?

If you are plan-managed, contact us or use the invoice/manual payment option so your plan manager can process payment before your order ships.

Can I order first and claim later?

If you are self-managed, many customers order and pay as usual, then submit their invoice through their normal reimbursement process. Always confirm your funding rules first.

What if my NDIS funding is Agency Managed?

Kovered is not currently supplying as an NDIS-registered provider for agency-managed orders, so NDIA direct billing is not available at this stage.

Are all Kovered products covered?

Funding depends on your program rules and individual approval. We can provide product and invoice information, but we cannot guarantee approval.

Who can help me work out what to do next?

Email us before ordering and we’ll help you understand the next step for your funding pathway.

SEE FULL FAQs