We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will offer store credit of refund the full order amount minus the shipping costs for the return. Your first item is covered under our 30-day confidence guarantee.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@kovered.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund or store credit will be processed and a credit will be made to your credit card or account or original mode of payment within a certain amount of days.