Frequently Asked Questions

From fit to function, here’s everything you might want to know, calm, clear, and judgement-free. We’re here to support you every step (and leak) of the way.

From fit to function, here’s everything you might want to know, calm, clear, and judgement-free.
We’re here to support you every step (and leak) of the way.

Shipping, Returns & Guarantee

How long does shipping take?

Orders ship from Australia within 1–2 business days. Standard delivery usually takes 3–7 business days.

What if I order the wrong size?

No problem. Our 30-day Confidence Guarantee covers your first pair, even if you’ve worn them. We’ll make it right.

What is the 30-Day Confidence Guarantee?

Try them at home, at work, or on a trip. If they don’t change how you feel about leaks, you don’t pay. No awkward returns, no fine print.

How do returns work?

For anything beyond your first-pair trial, returns are accepted on unworn, unwashed items with tags still attached.

Care & Maintenance

How do I wash them?

Wash them inside out.. Cold machine wash with similar colours. Skip fabric softener and bleach, they reduce absorbency. Line-dry for best results.

Where is the care guide?

Check our complete care guide here: CARE GUIDE

How long will they last?

With proper care, over 100 washes without losing performance. That’s months or even years of use.

Do they smell after use?

No. The charcoal layer helps control odour, and regular washing keeps them fresh.

How long does it take to dry?

Usually overnight on the line. Hang them with the outer fabric facing up so they dry faster. Don't tumble dry, heat can damage the leak-proof layer and shorten their lifespan.

How It Works

How does it work?

When your trackies arrive, give them a wash before wearing, this “activates” the absorbent fibres so they perform at their best from day one. Kovered is built with three smart layers: a soft absorbent core that catches leaks, a waterproof barrier that stops them from passing through, and a breathable outer layer that looks and feels like regular trackies. Together, they trap moisture, block odour, and keep you dry and confident.

Are these for full bladder emptying?

Short answer is - No. They’re designed for light to moderate leaks, dribbles, or slow surges. If you tend to fully empty your bladder, pair them with your current protection (pull-ups, pads or briefs) for extra support.

How much can they hold?

Depending on size, they hold around 300–500 mL. Not designed for a full bladder release, but perfect for gradual leaks and moderate surges. That’s enough for most daily leaks or overnight use. For heavier days, layer with your current protection or booster if you want extra peace of mind.

Will anyone be able to tell I’m wearing them?

Nope. They look and feel like normal clothes. No bulk, no noise, and no obvious seams. Most people wouldn’t know unless you told them.

Daily Use & Lifestyle

Are they good for sleep or overnight use?

Yes. They’re built to protect you through the night, so you can wake up dry and relaxed. If you’re worried about larger leaks, layering with extra protection can help. They do not hold a full bladder release at once.

Can I wear them out and about?

Absolutely. They’re made for real life. From gym, work and uni to travel and nights out. We recommend testing them at home first to build confidence, then wearing them wherever life takes you. Move, sit, stretch, and live your day without second-guessing.

Can I wear them with pads or other protection?

Yes. Many people start by layering until they feel confident wearing them solo. They’re designed to work well either way.

Do I need to change them during the day?

Most people don’t. They stay dry for 8–10 hours, depending on your leak level. If you have heavier leaks, a mid-day change might help you feel fresher.

Still Have Questions?

Sometimes answers need a human touch. If you didn’t find what you were looking for, we’re just a message away. Reach out to our team, we’re here to help.

CONTACT US

Stay in the Loop

Gentle support, quietly delivered. Be the first to know about new leakproof essentials, care tips, and exclusive offers, no noise, just comfort.

Gentle support, quietly delivered. Be the first to know about new leakproof essentials, care tips, and exclusive offers — no noise, just comfort.

PRODUCTS

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Care Guide

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FUNDING

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NDIS / CAPS Info

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FAQs

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Continence Foundation

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COMPANY

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POLICIES

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Not sure if it’s right for you? Try Kovered risk-free for 30 days. → Learn more

Disclaimer: Kovered isn’t a medical device. If leaks or related symptoms affect your health or comfort, chat with your doctor or continence specialist.

Not sure if it’s right for you? Try Kovered risk-free for 30 days.
Learn more →

Disclaimer: Kovered isn’t a medical device. If leaks or related symptoms affect your health or comfort, chat with your doctor or continence specialist.

Stay in the Loop

Gentle support, quietly delivered. Be the first to know about new leakproof essentials, care tips, and exclusive offers, no noise, just comfort.

Gentle support, quietly delivered. Be the first to know about new leakproof essentials, care tips, and exclusive offers — no noise, just comfort.

Not sure if it’s right for you? Try Kovered risk-free for 30 days. → Learn more

PRODUCTS

Products

Build Your Layers

Care Guide

FUNDING

Funding Options

NDIS / CAPS Info

NEED HELP?

Contact Us

FAQs

Try Risk-Free

COMPANY

About Us

Our impact

Policies

Shipping & Returns

Privacy Policy

Terms of Service

Disclaimer: Kovered isn’t a medical device. If leaks or related symptoms affect your health or comfort, chat with your doctor or continence specialist.

HOW CAN WE HELP?

HOW CAN WE HELP?